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Redeem is a program for redeeming rewards that provides users with a centralized platform for sharing, transferring, and managing reward points from multiple programs. The Redeem app is designed to enhance the rewards management experience, allowing clients to easily transfer, manage, and redeem rewards across different programs for hotels and airlines. Its goal is to simplify the process of rewards management and make it more effortless for users to redeem their rewards.
After conducting research, the next step was to create a User Flow based on the results. From there, two task flows were developed. The first task flow involved the user booking a round-trip flight on a specific date and attempting to use reward points from two different programs. The second task flow consisted of the user browsing various trips from the promotion page and selecting and booking one that meets their requirements.